HOW TO BOOK
Our Booking Procedure
We accept bookings online, by telephone, fax and post. Booking online is straightforward and enables us to confirm your reservation immediately.
Please note that online booking is possible for all of our trips that have fixed dates. If you would like to book a self-guided or tailor-made trip, we recommend contacting us by telephone and we can take you through your preferred itinerary and the booking process.
Prior to booking, it is important that you read the relevant Trip Dossier and our Booking Terms and Conditions. This information will ensure that you choose the most appropriate trip. In the case of a tailor-made trip, we recommend that you carefully review the personalised itinerary provided to you. If you have any doubts regarding your suitability for a trip, please contact our office.
To book online, simply select the "Book Now" tab from the relevant trip page on our website. You will then be asked to complete the online booking form and proceed to payment. All payments made are completely secure and processed by Protx using 128-bit SSL encrypted technology.
For online bookings we accept payment by Maestro, Visa Electron, Visa Debit and Solo debit cards or Visa/Mastercard credit cards. Please note that there is no charge for payment by UK debit card but a 2.0% surcharge for payment by all credit cards and non-UK debit cards. A deposit of 25% is required at the time of booking unless you are booking less than 56 days before departure. In this case, full payment of the trip price is required.
Should you prefer, you may telephone with your reservation and card payment. This will enable us to confirm your place although, in all cases, we require a completed booking form (either online or by post/fax) with details of all persons travelling. If booking by post, we accept all of the above payment methods plus cheque or bank transfer.
Your Financial Protection
This is guaranteed through either our Air Tour Organisers Licence (ATOL No. 6850) or our bond with the Association of British Travel Agents (ABTA).
All the flights and flight-inclusive holidays on this website - are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
For trips that do not include air travel, your financial protection is covered by our bond with ABTA. In the unlikely event of financial failure before departure, the appropriate bond will be applied to the refund of your trip payments. If the trip is underway, the bond will be applied to complete the trip or, if this is not possible, you will be repatriated to the UK.
Confirmation of your Booking - If booking online, your place is secured immediately and you will be sent a trip dossier and balance invoice by email. However, please do not book travel until one of our team contacts you - this will happen within 72 hours. If booking by any other method, we will confirm your booking within 7 days of receipt.
It is a condition of booking that you are insured against medical and personal accident risks. This must include cover for the activities to be undertaken during the trip. We also recommend that you take out insurance which includes cancellation and baggage cover.
We work with Campbell Irvine insurance whose policies are specially designed for adventure holidays. This insurance can be arranged directly with Campbell Irvine by telephone, email, post or online and we will send details along with your booking confirmation.
Campbell Irvine can provide travel insurance for all EU residents (other than those of Switzerland, Russia, Belarus, Montenegro and the Ukraine). if you reside outside the EU the Campbell Irvine have partnered with IMG Globe Hopper, who can arrange insurance for persons living anywhere in the world.
Please note that if you arrange a different insurance policy, you must bring proof of your insurance policy with you on holiday i.e. your insurance certificate or a copy.
For details of the cover provided by Campbell Irvine Insurance, please see the following link:
Our Booking Form and list of current dates and prices can also be downloaded here:
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Wilderness Scotland Ltd
Cairngorms National Park
Scotland, PH22 1QH
Tel: 01479 420020
© 2014 Wilderness Scotland