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Client Reviews

Rated 4.8 out of 5 based on 2772 reviews from people who have travelled with Wilderness Scotland

 Client Kudos

Every client receives a feedback survey when they return from their guided, self guided or tailor made holiday with us.

Once completed the review is published on our website just as soon as our database updates. The little touches and details are important to us and where issues are raised we make positive changes to our trips to improve your experience.

That’s why we read each of our client’s reviews and although we don’t respond to all of them, if it’s glowing feedback then we get the satisfaction of helping to make your holidays truly memorable.

Road Cycling - Outer Hebrides

by Karen Parry 11/09/2017

4Pre-Trip Service

4Trip Comments

4Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
Logistically it might not be possible, but having a bigger group would have been better
Accommodation and Food
Some accommodations were better than others. Appreciate we probably stayed in the best places available
Your Guide
Great at responding to changes caused by cancelled ferries etc
The Bottom Line
I think you attract a different group of clients than other companies I have done group trips with. The cycling was fabulous, the group dynamics were a bit odd- not your fault but I haven't experienced that before on any of the trips I've done with other companies.
Wilderness Walking - Isle of Skye

by Maria Westropp 11/09/2017

4Pre-Trip Service

4Trip Comments

4Accommodation and Food

4Your Guide

3The Bottom Line

Pre-Trip Service
your office was quick to respond to my questions
Trip Comments
Excellent would have been more sunny weather. Of course you don't have control over that.
Accommodation and Food
The hotels were very welcoming and the food was excellent.
Your Guide
Our guide was very personable and friendly. He filled us in on much of the history and background. He managed the group very well.
The Bottom Line
The scenery was worth the sore muscles!
Wilderness Walking - Isle of Skye

by Michele Smith 05/09/2017

4Pre-Trip Service

4Trip Comments

5Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
Sarah was an excellent group leader and a fantastic driver. There was a great mix of characters and a group of 8 is the perfect size. Accomodation and food were good throughout.
Accommodation and Food
Both Hotels were very good. The first was perhaps friendlier. They could both improve by volunteering a drying place for boots and not look quite so shocked when we returned with muddy boots. Packed lunches could contain fruit and salad.
Your Guide
Sarah you're a star. You are friendly supportive and set a pace. You accomodated everyone and took their views/preferences into consideration. Thank you.
The Bottom Line
All ran smoothly. Transportation worked well. Trip leader couldn't have been better.
Self Guided - West Highland Way

by Jan Schreiber 02/09/2017

3Pre-Trip Service

4Trip Comments

4Accommodation and Food

4Your Guide

3The Bottom Line

Pre-Trip Service
Tho very friendly, we were troubled that our material took so long to arrive and we were given misinformation about how to get to ardlui. We ended up spending more money than we needed to in transportation costs.
Trip Comments
Accommodation and Food
We especially loved Andrea and rod salt, the bridge of Orchy hotel and myrtle bank in ft Williams
Your Guide
The Bottom Line
I felt we paid way more than we needed to for the value of the trip
17WSPD_Private Departure

by Helen Rayner 18/08/2017

4Pre-Trip Service

4Trip Comments

2Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
Accommodation and Food
The Smithfield hotel was very poor. Suggest you don't use it again. The rooms were clean but apart from that they made you feel as if you were doing them a service by staying there. Breakfast was a mess, slow, badly organised. Lunches were boring and very hard for our guide to get them made. The township lacks in interest.

TEAM WILDERNESS RESPONSE:

Thank you for your feedback. We'll be sure to take up these issues with the hotel, with particular regard to the customer service experienced.
Your Guide
Andy was delightful. He managed our varied interests very well and tried to accomodate everyone's desires. He was a good and safe driver and had a very pleasant manner. We did however have some expectation that our guide would be very familiar with the orkneys wildlife and perhaps pre history. Andy seemed somewhat familiar but in a number of instances it was his first visit to the location.

TEAM WILDERNESS RESPONSE:

Many thanks for your feedback. Andy is indeed a great guide and has been to Orkney prior to this trip. Orkney is a unique and special part of Scotland both in terms of history and wildlife. As a guide, unless you were lucky enough to grow up or live on Orkney, it does take years of visits to build up an in depth knowledge of every historical fact and wildlife specific to that area. It was great that Andy was familiar in many instances and those areas where he was less familiar serve as areas for knowledge building for the future. I do hope that these small knowledge gaps didn't detract from your overall enjoyment of the trip.
The Bottom Line
17WSTM Tailor Made trips

by Michelle Barbey 17/08/2017

4Pre-Trip Service

3Trip Comments

5Accommodation and Food

3Your Guide

3The Bottom Line

Pre-Trip Service
Positives - Quick responses and very friendly (Chantal).
Negatives - Initial trip itinerary exceeded the budget I provided.
Trip Comments
It was not made clear how much time would be spent driving each day. The hotels were great, but one was very out of the way so there was a lot of wasted time driving.

TEAM WILDERNESS FEEDBACK:

Thanks for your feedback. Although Scotland may not seem big on a global scale, the stunning coastal and mountainous scenery mean small winding roads, and it takes take time to travel around. I hope that you enjoyed the changing scenery whilst our guide took you to these very special and beautiful places.
Accommodation and Food
Your Guide
The Bottom Line
Road Cycling - Island Explorer

by Peggy Forsyth 02/07/2017

5Pre-Trip Service

3Trip Comments

5Accommodation and Food

4Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
Accommodation and Food
Love the hotels and the food. Arran glenisle hotel was wonderful. All were perfect.
Your Guide
Sam was fantastic.
The Bottom Line
Great hotels, strong on logistics, great people who were on the trip. Needed van backup on last biking day and more communication on the difficult parts.

TEAM WILDERNESS RESPONSE:

Thanks so much for your feedback, it sounds like you had a great trip! Unfortunately as we are biking on Jura on the last day it’s not possible to take a support vehicle across to the Island, this is mentioned on the trip dossier but we’ll make sure to ask the guides to remind everyone on the trip. Hopefully we can welcome you back to the Highlands soon.
Sea Kayaking - The Summer Isles

by Hannah Brine 28/05/2017

4Pre-Trip Service

4Trip Comments

3Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
There was only 2 of us on our trip and Paul was great (as he was last year) but we all agreed for wild camping taking things in kayaks you need more people to enable the group to take more things (eg food amounts, ground sheet for the tipi would have meant we meant sat on wet grass in the evenings). Also, I realise a degree of flexibility is needed but it wasn't always clear where we would be staying and we spent some time finding a spot, rather than knowing the good/flat/not water logged spots.

TEAM WILDERNESS RESPONSE:

I'm glad Paul was great on your unintentional 'privately guided journey' but do agree that it is more of a challenge deciding what to take with you when only 3 kayaks are involved. We would rather ensure your holiday takes place than cancel it but will review whether we need to up the minimum numbers on our sea kayaking expeditions to take this into consideration.

With regards to the camp spots, we do have specific spots we try and use but cannot determine if they are useable until we get there. The state of the sites can vary week to week depending on weather and as such it may be that the guide opts for a change of site to find somewhere more suitable.
Accommodation and Food
Food was really well thought out in terms of menus, thank you. Quantities and packaging was difficult for a small group of us wild camping. The price of the trip was expensive for wild camping. You need 4 people really to make this work.
Your Guide
Paul is great, a real asset. He works tirelessly and with a good nature.
The Bottom Line
This is my 2nd kayaking trip with wilderness - the first was an introduction to kayaking - we stayed in a bunk house and had good weather and calm water for the most part. The wild camping and sea kayaking was quite a step up from this - if you love camping and are hardy this is great, but I would recommend waiting until July/August for a better chance of good weather and less choppy seas with wind. The Summer Isles are so pretty its nice to see them when the sun is shining.
Open Canoeing - River Spey Descent

by Simon Haigh 15/09/2016

4Pre-Trip Service

4Trip Comments

3Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
Accommodation and Food
Your Guide
The Bottom Line
Open Canoeing - Great Glen Canoe Trail

by Paul Mason 23/08/2016

4Pre-Trip Service

4Trip Comments

4Accommodation and Food

4Your Guide

3The Bottom Line

Pre-Trip Service
In hindsight pre trip information could be better especially as we like most people on trip are complete novices, IF we went on trip again would have a much better idea of what to take etc
Trip Comments
Really enjoyed the trip and whole experience but it could have been better if we had had continuous tuition each day as even by the last day we felt like we didn't have proper control of the canoe.
Accommodation and Food
Food was excellent and plenty of it, it certainly makes you enjoy a morning coffee so much more. What was poor was size and quality of tents, the twin and single person tents were far to small to keep luggage in and keep dry in poor weather and having to put inner tent up first in wet conditions is not much fun, BUT all said and done it certainly makes you appreciate a nice hot cup of tea/coffee : )

TEAM WILDERNESS RESPONSE:
There are pros and cons to the designs. In wet weather, tents where you construct the outer first are usually preferable. However, in warm weather, many people enjoy sleeping with just the inner tent up, which isn’t possible for tent designs where you put the outer up first. With regards to the size of the tents, we responded to client feedback over a couple of years and decided to offer single tents to travellers who booked on their own (previously, they would have shared with a client of the same sex). This gives single travellers more privacy, but potentially means that we are carrying more tents than before. That’s why the single tents are more compact - so we can fit them in. With regards to the twin person tents, I’m surprised to hear that you also found these to be small. As a general rule, when we have 2 clients sharing a tent, we provide a 3 man tent, which is more spacious. If that didn’t happen with you, I’m sorry but please do let me know so that I can see why that’s happened and make sure it doesn’t happen again.
Your Guide
Guides were good, friendly, cooked good meals but felt let down by lack of tuition in canoe and not keeping us all together, some members of team were left to far behind.

TEAM WILDERNESS RESPONSE:
Our trips are holidays rather than courses, so the emphasis is on the journey rather than developing technical skills. That said, our guides should ensure that everyone has enough coaching to ensure that they are comfortable paddling in the conditions encountered. Our guides would typically go further than this and offer to provide some additional coaching at points through the day to those who are interested in developing their skills further. We'll follow up with your guides to make sure it happens next time.
The Bottom Line
Really glad we went on trip and a great experience to look back on, but would I do it again??

TEAM WILDERNESS RESPONSE:
It’s unfortunate that your trip coincided with probably the worst week of weather across the whole summer, so I’m glad you enjoyed the trip despite that! I hope that after sufficient reflection, you’ll decide that you are ready for another adventure in the wilderness. If you’re not sure about camping, we do also offer a wide range of trips based from small hotels, including our Scottish Classics canoe trip.
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