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Client Reviews

Rated 4.85 out of 5 based on 2857 reviews from people who have travelled with Wilderness Scotland

 Client Kudos

Every client receives a feedback survey when they return from their guided, self guided or tailor made holiday with us.

Once completed the review is published on our website just as soon as our database updates. The little touches and details are important to us and where issues are raised we make positive changes to our trips to improve your experience.

That’s why we read each of our client’s reviews and although we don’t respond to all of them, if it’s glowing feedback then we get the satisfaction of helping to make your holidays truly memorable.

Self Guided - The Great Glen Way

by Rachel Ben Shmuel 24/09/2017

4Pre-Trip Service

2Trip Comments

5Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
I would have liked to been notified of when the final payment was due. Otherwise, great communication.
Trip Comments
First, the good parts: the places we stayed were all terrific. Clean, comfortable, nice hosts. Baggage transfer was very smooth.
I didn't like The Great Glen Way. The first two days were hard on the feet and unvarying. It improved after that. I would recommend to anyone to skip the first two days.

But I had described us as experienced walkers who wanted to walk through a remote and challenging area, and The Great Glen Way was suggested. I feel like I didn't do enough research, or would have seen that it wasn't a challenging walk, but it was a poor choice to offer us.

TEAM WILDERNESS RESPONSE:

Thank you for providing this feedback. We are very glad to hear that you enjoyed the accommodations and that the logistics of the trip ran as smoothly as planned.

I am sorry to hear you found this trip easier than hoped; it was recommended based on your asking for a route walking around 10-12 miles per day and a similar level of remoteness to England's Coast to Coast hike which passes mostly through rural countryside rather than wilderness areas. Of the routes we offer this trip best fit those criteria. In our trip dossier we do make available as much information about the route as possible to help inform your choice about which trip is best for you and we welcome any questions or discussion about the routes.

If you do choose to return to Scotland for another hike in future I would suggest the West Highland Way now we know you would like something more challenging and wilder.
Accommodation and Food
Great hosts, lovely places to stay.
Your Guide
Self guided. Notes were fine.
The Bottom Line
Road Cycling - Outer Hebrides

by Karen Parry 11/09/2017

4Pre-Trip Service

4Trip Comments

4Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
Logistically it might not be possible, but having a bigger group would have been better
Accommodation and Food
Some accommodations were better than others. Appreciate we probably stayed in the best places available
Your Guide
Great at responding to changes caused by cancelled ferries etc
The Bottom Line
I think you attract a different group of clients than other companies I have done group trips with. The cycling was fabulous, the group dynamics were a bit odd- not your fault but I haven't experienced that before on any of the trips I've done with other companies.
Wilderness Walking - Isle of Skye

by Maria Westropp 11/09/2017

4Pre-Trip Service

4Trip Comments

4Accommodation and Food

4Your Guide

3The Bottom Line

Pre-Trip Service
your office was quick to respond to my questions
Trip Comments
Excellent would have been more sunny weather. Of course you don't have control over that.
Accommodation and Food
The hotels were very welcoming and the food was excellent.
Your Guide
Our guide was very personable and friendly. He filled us in on much of the history and background. He managed the group very well.
The Bottom Line
The scenery was worth the sore muscles!
Wilderness Walking - Isle of Skye

by Michele Smith 05/09/2017

4Pre-Trip Service

4Trip Comments

5Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
Sarah was an excellent group leader and a fantastic driver. There was a great mix of characters and a group of 8 is the perfect size. Accomodation and food were good throughout.
Accommodation and Food
Both Hotels were very good. The first was perhaps friendlier. They could both improve by volunteering a drying place for boots and not look quite so shocked when we returned with muddy boots. Packed lunches could contain fruit and salad.
Your Guide
Sarah you're a star. You are friendly supportive and set a pace. You accomodated everyone and took their views/preferences into consideration. Thank you.
The Bottom Line
All ran smoothly. Transportation worked well. Trip leader couldn't have been better.
Self Guided - West Highland Way

by Jan Schreiber 02/09/2017

3Pre-Trip Service

4Trip Comments

4Accommodation and Food

4Your Guide

3The Bottom Line

Pre-Trip Service
Tho very friendly, we were troubled that our material took so long to arrive and we were given misinformation about how to get to ardlui. We ended up spending more money than we needed to in transportation costs.
Trip Comments
Accommodation and Food
We especially loved Andrea and rod salt, the bridge of Orchy hotel and myrtle bank in ft Williams
Your Guide
The Bottom Line
I felt we paid way more than we needed to for the value of the trip
17WSPD_Private Departure

by Helen Rayner 18/08/2017

4Pre-Trip Service

4Trip Comments

2Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
Accommodation and Food
The Smithfield hotel was very poor. Suggest you don't use it again. The rooms were clean but apart from that they made you feel as if you were doing them a service by staying there. Breakfast was a mess, slow, badly organised. Lunches were boring and very hard for our guide to get them made. The township lacks in interest.

TEAM WILDERNESS RESPONSE:

Thank you for your feedback. We'll be sure to take up these issues with the hotel, with particular regard to the customer service experienced.
Your Guide
Andy was delightful. He managed our varied interests very well and tried to accomodate everyone's desires. He was a good and safe driver and had a very pleasant manner. We did however have some expectation that our guide would be very familiar with the orkneys wildlife and perhaps pre history. Andy seemed somewhat familiar but in a number of instances it was his first visit to the location.

TEAM WILDERNESS RESPONSE:

Many thanks for your feedback. Andy is indeed a great guide and has been to Orkney prior to this trip. Orkney is a unique and special part of Scotland both in terms of history and wildlife. As a guide, unless you were lucky enough to grow up or live on Orkney, it does take years of visits to build up an in depth knowledge of every historical fact and wildlife specific to that area. It was great that Andy was familiar in many instances and those areas where he was less familiar serve as areas for knowledge building for the future. I do hope that these small knowledge gaps didn't detract from your overall enjoyment of the trip.
The Bottom Line
17WSTM Tailor Made trips

by Michelle Barbey 17/08/2017

4Pre-Trip Service

3Trip Comments

5Accommodation and Food

3Your Guide

3The Bottom Line

Pre-Trip Service
Positives - Quick responses and very friendly (Chantal).
Negatives - Initial trip itinerary exceeded the budget I provided.
Trip Comments
It was not made clear how much time would be spent driving each day. The hotels were great, but one was very out of the way so there was a lot of wasted time driving.

TEAM WILDERNESS FEEDBACK:

Thanks for your feedback. Although Scotland may not seem big on a global scale, the stunning coastal and mountainous scenery mean small winding roads, and it takes take time to travel around. I hope that you enjoyed the changing scenery whilst our guide took you to these very special and beautiful places.
Accommodation and Food
Your Guide
The Bottom Line
Road Cycling - Island Explorer

by Peggy Forsyth 02/07/2017

5Pre-Trip Service

3Trip Comments

5Accommodation and Food

4Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
Accommodation and Food
Love the hotels and the food. Arran glenisle hotel was wonderful. All were perfect.
Your Guide
Sam was fantastic.
The Bottom Line
Great hotels, strong on logistics, great people who were on the trip. Needed van backup on last biking day and more communication on the difficult parts.

TEAM WILDERNESS RESPONSE:

Thanks so much for your feedback, it sounds like you had a great trip! Unfortunately as we are biking on Jura on the last day it’s not possible to take a support vehicle across to the Island, this is mentioned on the trip dossier but we’ll make sure to ask the guides to remind everyone on the trip. Hopefully we can welcome you back to the Highlands soon.
Sea Kayaking - The Summer Isles

by Hannah Brine 28/05/2017

4Pre-Trip Service

4Trip Comments

3Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
There was only 2 of us on our trip and Paul was great (as he was last year) but we all agreed for wild camping taking things in kayaks you need more people to enable the group to take more things (eg food amounts, ground sheet for the tipi would have meant we meant sat on wet grass in the evenings). Also, I realise a degree of flexibility is needed but it wasn't always clear where we would be staying and we spent some time finding a spot, rather than knowing the good/flat/not water logged spots.

TEAM WILDERNESS RESPONSE:

I'm glad Paul was great on your unintentional 'privately guided journey' but do agree that it is more of a challenge deciding what to take with you when only 3 kayaks are involved. We would rather ensure your holiday takes place than cancel it but will review whether we need to up the minimum numbers on our sea kayaking expeditions to take this into consideration.

With regards to the camp spots, we do have specific spots we try and use but cannot determine if they are useable until we get there. The state of the sites can vary week to week depending on weather and as such it may be that the guide opts for a change of site to find somewhere more suitable.
Accommodation and Food
Food was really well thought out in terms of menus, thank you. Quantities and packaging was difficult for a small group of us wild camping. The price of the trip was expensive for wild camping. You need 4 people really to make this work.
Your Guide
Paul is great, a real asset. He works tirelessly and with a good nature.
The Bottom Line
This is my 2nd kayaking trip with wilderness - the first was an introduction to kayaking - we stayed in a bunk house and had good weather and calm water for the most part. The wild camping and sea kayaking was quite a step up from this - if you love camping and are hardy this is great, but I would recommend waiting until July/August for a better chance of good weather and less choppy seas with wind. The Summer Isles are so pretty its nice to see them when the sun is shining.
Open Canoeing - River Spey Descent

by Simon Haigh 15/09/2016

4Pre-Trip Service

4Trip Comments

3Accommodation and Food

5Your Guide

3The Bottom Line

Pre-Trip Service
Trip Comments
Accommodation and Food
Your Guide
The Bottom Line
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