Dear Friends and Travellers
Amongst all the current uncertainty there is one thing that remains constant, the goodwill and love for Scotland being shared by all of you.
Thank you for the deep sense of compassion and solidarity we have felt in the messages, emails and calls we’ve already had with many of you.
I want to provide reassurance on 3 key matters for you, which I’ve expanded on in the dropdown sections below this message:
- That we are financially sustainable and on a firm footing to deliver your tour when the time is right for us to operate and for you to feel comfortable travelling again.
- That at all times the trip monies you have paid are bonded and regulated by ABTA. Therefore you are 100% financially secure in the unlikely event that our business failed.
- That we have a highly capable, dedicated and resilient team that will work tirelessly to ensure that your future trip with us will be everything you’re currently dreaming of.
As I am sure you understand, we are having to make difficult decisions to shore up our business which last month would have been unthinkable, such is the gravity and unprecedented nature of the challenges global, Scottish tourism and wider society face.
Here is how you can help. If your trip is not within the next 6 weeks, please hold off making changes to your travel plans with us. The situation is changing quickly and it’s better for everyone if you can make an informed decision nearer your time of travel. Then if you’d like to postpone your trip, we’ll be happy to help and have made our terms more flexible to allow this. Our tours operate in some of the most economically fragile communities in Europe. Your support at this time could make the difference between many rural businesses staying in business, or going to the wall and potentially changing the face of the community forever. Likewise, our amazing team of guides, many of whom you have met, are really suffering right now with the uncertainty. Your support can help keep them in a profession they love and one they excel at.
We are here so you can keep daydreaming of adventures. Over the last 20 years you, our customers, have been at the beating heart of our thriving business in our mission to share our passion for the inspiration, spirit and value of wild places.
While unprecedented, we know that this storm will pass and when it does, I promise you that we will work harder than ever to deliver you a trip of a lifetime.
Above all and with sincerity, look after yourselves and each other. Be assured that we will continue to speak with each of our clients on a personal basis as the situation evolves.
Thank you all for your continued support in these most difficult of times.