To Our Friends and Trusted Partners Around The Globe
As a close colleague recently put it “Now is not the time for “selling” but for simply being human and real.”
With this in mind at this time of uncertainty we want to reach out to offer you our support and provide reassurance on 4 key areas, which I’ve expanded on in the dropdown sections below this message:
- We are financially sustainable and on a firm footing to deliver your client’s tour when the time is right for your clients to feel comfortable travelling again.
- We have a highly capable, dedicated and resilient team that will work tirelessly to ensure that your client’s future trip with us will be everything they’re currently dreaming of.
- In light of the current situation, we have introduced temporary terms and conditions designed to look after any clients booked to travel with us.
- We will continue to furnish our partners with inspiring destination marketing content covering the UK & Ireland that we hope will come as a welcome reprieve to both you and your clients.
We stand side by side with you in having to make difficult decisions to shore up our business which last month would have been unthinkable, such is the gravity and unprecedented nature of the challenges global tourism and wider society face.
As you iterate on your own responses, we would kindly ask for your support at this time to please encourage your clients to only postpone their travel arrangements with us if they are due to travel within the next 8 weeks. The situation is changing rapidly and it’s better for everyone if we can each make an informed decision nearer their time of travel. At that point, if your travellers would like to postpone their trip, we’ll be happy to help and have made our terms more flexible to allow this.
Our tours operate in some of the most economically fragile communities in Europe. Your support at this time could make the difference between many rural enterprises staying in business, or going to the wall and potentially changing the face of the community forever. Likewise, our amazing team of guides are really suffering right now with no work on the horizon. Your support here can help keep them in a profession they love and one they excel at.
While unprecedented, we know that this storm will pass and when it does, I promise you that we will work harder than ever to deliver trips of a lifetime for your clients.
Above all and with sincerity, look after yourselves and each other. Be assured that we will continue to speak with each of our partners on a personal basis as the situation evolves.
Thank you all for your continued support in these most difficult of times.
Owner and Sales Director