Mountain Biking Holidays

Pre-Trip Service
Bridget was great, very responsive and helpful at all times.

Trip Comments
Each and every day was special and different. I loved it all, even the day when we were not able to cycle for weather conditions and our guides designed a great alternative day.

Accommodation and Food
Accommodation was fair and good. Was not expecting any luxury or especial highlight in this regard, so all good.

Your Guide
Both our guides were excellent, not only when actually guiding, but when getting lunch ready, driving, giving the right advise en route, etc. I especially enjoyed spending time with Tim, and his knowledge about history, culture and beyond.

The Bottom Line
An epic and truly memorable journey. The perfect combination of challenge, nature and culture. Being out there cycling off-road in contact with the elements changing every single minute... it was special.

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Pre-Trip Service
Any doubts that I had was promptly answered. We had no problems.

Trip Comments
The trip was fantastic. Day one was like a warm up. Days 2, 3 and 4 were amazing, great landscapes, 6 hours without see anybody, challenging terrain and weather .. Day 5 was to give a brake to the legs and day 6 was the grand finale.
We had great fun, our group of 8 people was fantastic. Steve, Paul, Jonathan and Mark, Our guides, Graham and Neil, very prepared, know every place in details, and like every other Scot that we met, very friendly. That was something very nice to discover, Thank you people from Scotland to receive this “Brazilian team” so well.
It is really an adventure, for those who want to ride a mountain bike in an beautiful part of the world. It’s not a trip to see castles, stops in distilleries, Be phisically prepared, it will be very hard sometimes, but you don’t want to be a pro to do it.
We rent the bikes (full suspension, 27,5, and worked very well, every day Graham and Neil prepared for us).
The places that we stopped were very cozy. Good to take a hot shower, a whisky and good food and rest for the other day.
So, we are very happy to did it.

Accommodation and Food
The place in Tomintoul was the best. But every place was very cozy, clean. In one or other day the room could be bigger, but it was not a real problem. The food in one day was ok, just it. I believe that it was in Newtonmore.

Your Guide
Excellent. They control very well the time, when we had mechanical problems the solution was very quick. Every one, I believe, had your time to take photos, enjoy the ride...

The Bottom Line
The trip is very well planned and managed. As I said, it is an adventure for those who loves the outdoor. And the Highlands is amazing, it is a “must do” trip if you wants to know Scotland.
Thanks Wilderness Scotland!

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Pre-Trip Service
Due to personal issues, I wasn't sure if I would be able to actually participate in the trip I had registered for and I found your team helpful in accommodating my needs in order allow me the extra time I needed to commit.

Accommodation and Food
Accommodations were sometimes cozy, sometimes luxurious, and always a pleasant surprise, never lacking any need or comfort.

Your Guide
Craig was of course a well-seasononed and professional guide, but more importantly, his personal character was a crucial asset to the success of the the trip by contributing to the social binding and general atmosphere between us all. Lucy of course was the natural complement, adding her own charm and kindness to the stew, making the trip not only a memorable biking adventure but a very pleasant sociable experience. Wilderness Scotland took care of the "ingredients", but Craig and Lucy made the magic!

The Bottom Line
A wonderful opportunity to experience the dream-like beauty and natural wonders of Scotland, all under the warm embrace of Wilderness Scotland which spoiled us with its pampering care, allowing us to concentrate on the ride, the views and the adventure. And hats off to their professional and kind crew - Lucy and Craig!

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Pre-Trip Service
Friendly and efficient

Trip Comments
Excellent local knowledge from our guides which assisted in the smooth running of the trip

Accommodation and Food
No complaints about accommodation given the constraints of the trip

Your Guide
Graham and Neil were fantastic - knowledgeable, entertaining and remarkably patient!

The Bottom Line
The great thing about these trips is how a group of strangers can be put through an amazing experience like this and finish six days later as friends. Add in the best scenery Scotland can offer, together with excellent support from professional guides and the result is an unforgettable trip. Can't wait to do the next one.

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Pre-Trip Service
Liked the respons; quick, clear and polite

Trip Comments
Every day was different, challenging every day, excellent guides Tim and Graham, the sceneries and landscape was fantastic

Accommodation and Food
Ok accomodation

Your Guide
Graham and Tim did a great job !!

The Bottom Line
Continue as per today and keep the qualitylevel high
Thanks for fantasic days in Scotland !!

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Pre-Trip Service
i think the pre trip customer was a little bit too much, too much Questions and paper to fill in.

Trip Comments
the stages through the Highlands will be unforgettable
day 4 with plenty of river crossings in the middle of nowhere in the Highlands was an Epic day!!!
arriving at the far western Point at the lighthouse was a fantastic Moment in a great scenery
the Pubs and especially the evening with folkmusic (fort William)
the two guides were absolutly brilliant!!!

Your Guide
hej Tim and Paul - you guys did an excellent Job! very caring (bike Service!!!!, having our bags in our hotel rooms was lovely, you tried to make all the special wishes of the participants possible - like seafood or folk Music)) , always aware of the situations challenges /of each stage challenges. very caring for environmental Questions!!!! it was brilliant to learn about the scottish history along the way, as well as about nature in General (animals, etc.). good Teamwork! motivating, always smiling and Living the idey of how great it is to cycle through the highlands

The Bottom Line
the trip is absolutely great. if i could i would bring all my cycling Friends and Kids to go for it! thanks for the Shirt from wildernenss and the bottle.
What i did not like:
beeing in a rush on holliday. I have no problems concerning fittnes or long distances , but i do not like arriving at the hotel late in the afternnoon, beeing in a rush to get a shower to be in time for dinner. there was no time for a rewiev of the day or just for beeing lazy or going on a short walk through the Villages.

the guides : brilliant, motivating way to guide!!!!sometimes the pace at the very beginning of the stage too fast

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Pre-Trip Service
Knowledgeable, informative aand helpful customer service

Trip Comments
Great guides, professional and personable. Also, a great group of fellow travellers who collctively added to a wonderful experience.

Your Guide
Professional and personable - Graham and Amanda cultivated a friendly, open approach. Sara, who is a member of the office team but was on the trip as a participant, was also an excellent ambassador for Wilderness Scotland.

The Bottom Line
Memorable trip to beautiful, wild places; well-designed, well-led, well-supported.

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The Bottom Line
Exciting, enervating, challenging, fulfilling, relaxing, and a great social get together with Fillow mountain bikers

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Trip Comments
Such a fantastic route, every day was another adventure.

Accommodation and Food
I'm not keen on B&B's with shared bathrooms.

Your Guide
Tim Francis was excellent. Very knowledgeable, helpful and friendly. Stuart went out of his way to make sure we had excellent lunches on our trip too.

The Bottom Line
An epic mountain biking adventure across the breadth of Scotland with plenty of challenging hills, mountain tracks and single track. Arriving at Ardnamurchan lighthouse on the 6th day after a gruelling adventure truly felt like a special achievement for us all.

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Pre-Trip Service
Everything was spot on. Any questions I had were answered via phone or email almost always within a day

Your Guide
Tim and Graham were excellent throughout the entire trip. Dry wit, good riding tips, historical and geographical knowledge were excellent.

The Bottom Line
I had a done a prior trip with Wilderness Scotland was expecting the company and the guides to be excellent. The 2nd time around was even better than the first. I had multiple friends and family members following the trip from back home and the daily upload of photos from the guides while actually on the trip was a big success back home. The details of the trip (miles, climbing meters per day, etc) was very helpful in pre-trip training plans. My bike rental was excellent and far exceeded my expectations. I cannot give a higher recommendation to Wilderness Scotland, their staff and their guides.

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Pre-Trip Service
We were on the trip from Aberdeen to Ardnamurchan and we knew that there would be a bit of planning involved because it is a one-way trip. We encountered some issues during trip planning because we were bringing our own bikes - there were railworks between Dice and Aberdeen which meant that we could not take our bikes with us on the train. We found the Wilderness Scotland office staff to not be helpful at all. In the end everything got resolved (we dropped off our bikes at Wilderness Scotland headquarters the day before the trip started, drove to Inverness, parked there and took the train & bus to Aberdeen), but it should not have taken endless emails to come up with a solution. We paid to not have to worry about organising the trip and ended up worrying about the logistics for the trip and spending a lot of time resolving the issue.

TEAM WILDERNESS RESPONCE:

Thanks for your feedback regarding this. I’m sorry you felt like the customer service was poor especially because we did go out of our way to help including storing and transporting equipment for you before the trip was due to start. I do understand it took a few emails to get to this solution but when your travelling companion first emailed to ask for advice we tried to call to chat through possible options. We were told that there wasn’t time to speak on the phone and we would have to email. This is no problem at all but then it did then take several emails to get all the information we needed to be able to help. Looks like you had a great time on the trip over and enjoyed your time riding in Scotland.

Accommodation and Food
The accommodations were all great and made up a big part of the Scottish experience.

Your Guide
Lucy and Craig were the best guides we could have wished for - very knowledgeable and always keen to give us the best possible experience. And also super helpful - be it organising stamps for sending post cards or getting our bike fixed.

The Bottom Line
We had an amazing time on the trip - we could not have wished for better guides. Lucy and Craig were knowledgeable, very helpful and fun! The route was excellent - we cycled from the east coast of Scotland to the west coast and did not see many people along the way. It was a great way to experience Scotland. The hills were purple with heather and we were also very lucky with the weather - it only rained one evening briefly. Overall it was a fantastic experience.

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Trip Comments
The guides were exceptional. They were thoughtful and conscientious with a great sense of humour. They shared they ove and knowledge of Scotland with passion. The lunches were healthy and fulfilling with a nice variety of Scottish delicacies. They manage to create a nice friendly atmosphere amongst a group of strangers. They were very attentive to everyone's needs and encouraging everyone to do their best. Tim and Graham truly love what they do and enjoy sharing their passion with us.

Accommodation and Food
Some accommodations were awesome (Fort williams for example) others were not so great (Tomintoul). Some breakfast were decadent and others not so much...

Your Guide
The guides were exceptional. They were thoughtful and conscientious with a great sense of humour. They shared they ove and knowledge of Scotland with passion. The lunches were healthy and fulfilling with a nice variety of Scottish delicacies. They manage to create a nice friendly atmosphere amongst a group of strangers. They were very attentive to everyone's needs and encouraging everyone to do their best. Tim and Graham truly love what they do and enjoy sharing their passion with us.

The Bottom Line
Best trip of my life!!! Very well organized... Lots of life lessons learned... but the key takeaway is "sometimes giving up is just not an option, you have to keep going"....

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Pre-Trip Service
Chantal and Rachel helped tremendously with pre trip details and were friendly and accessible

Trip Comments
Although I did not feel that the trip was “easy” and suitable for beginners, the cycling and terrain was incredibly beautiful.

Accommodation and Food
Although the accommodation was suitable at the price point we paid, I would be willing to pay more for air conditioning and more quiet. The host/owner at the guesthouse in Spean Bridge was the least hospitable host I have ever encountered

TEAM WILDERNESS RESPONSE:

Thanks for your feedback. As you might be aware, Scotland experienced a heat wave this summer, and we've really never seen anything like it. As a consequence, it is very unusual to find places with air-con, as it is so rarely needed.

We are sorry to read your comments about the B&B you stayed at in Spean Bridge, as having met the owners in June, we found them to be very cheerful with a good sense of humour. We have passed on your comments to them, as we are sure they would be mortified to hear that they came across in this way.

Your Guide
Both Kelty and John were skilled,service oriented and very personable

The Bottom Line
Loved it

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Pre-Trip Service
Entered data on booking, then once again just prior to trip and staff still quoted details outdated since at least 3yrs previous. Poor handling by staff over interpretation of 'recommended' bike for trip.

TEAM WILDERNESS RESPONCE:

Thanks for your feedback. I am sorry to hear that, well look in to this.

Trip Comments
The scenery and mountain biking experience was second to none, and Graham is a very sure footed and pleasant leader to spend time with. Accommodation was ideal. There was rather too much bike pushing for my liking, probably fully rewarded for the access thus gained, and it would have been good to have some more people on the trip.

Your Guide
Graham is an excellent guide, clearly knowledgeable and competent to deal with pretty much every scenario. A little encouragement might have helped on some occasions when the going got tough.

The Bottom Line
Wilderness Scotland provide amazing opportunities for people to access some of the most stunning and wild countryside the country has to offer, and at the same time enjoy and develop mountain biking skills.

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The Bottom Line
Fantastic

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Pre-Trip Service
Clear, friendly communication from staff, who seemed fully aware of the trip details.

Trip Comments
Fabulous mountain biking in three superb areas, Harris, Skye and Torridon; very good accommodation, and absolutely excellent leadership - skilled, relaxed and warm.

Accommodation and Food
All three places were very good and appropriate for the trip. Friendly, helpful staff, good food and decent beer!

Your Guide
Graham led the trip with warmth, skill and a relaxed sense of fun. Following him down bouldery trails was inspiring, if challenging!

The Bottom Line
Great trip, great experience and great value.

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Pre-Trip Service
For all info I needed, but had been helpful to know altitude for the each day ride

Trip Comments
Flexible guide divided the group so we got extra single track biking

Accommodation and Food
The first b&b had a grumpy host and very small rooms. The others were much better.

Your Guide
They both did a great job, flexible

The Bottom Line
Great way to see Scotland!

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Pre-Trip Service
Lack of interest from the office staff to help address the logistical difficulties of starting and finishing in a different place with the train service not taking bikes.

TEAM WILDERNESS RESPONCE:

Thanks for your feedback regarding this. I’m sorry you felt like the customer service was poor. I believe it is unfair to say that we weren’t interested in helping, this certainly was not the case, we did help as much as we could including storing and transporting equipment for you before the trip was due to start. I do understand it took a few emails to get to this solution but when your partner first emailed to ask for advice we tried to call to chat through possible options. We were told that there wasn’t time to speak on the phone and we would have to email. This is no problem at all but then it did then take several emails to get all the information we needed to be able to help. Looks like you had a great time on the trip over and enjoyed your time riding in Scotland.

Accommodation and Food
Some beds were very small.

Your Guide
Craig was excellent, detailed knowledge and history of the surroundings was a bonus.

The Bottom Line
The logistical difficulties inflicted on your clients by starting and finishing the trip in different places is not to be underestimated.
It's a downer.

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Pre-Trip Service
Always available with needed information an advice.

Trip Comments
The guides were the hi-lite of the trip along with the terrain.

The Bottom Line
My wife an I enjoyed ourselves. We thought the guides were great.

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Pre-Trip Service
Pre-trip service was generally helpful and timely. An issue arose about bike hire - I distinctly remember ordering hired bikes in the original reservation that this was not registered and needed a reordering of the bikes after I double checked the details fo the trip before final payment. In the end, the bikes were not exactly what we ordered and were mismatched for many parts of the trip

Trip Comments
The trip is epic crossing through beautiful countryside with very cozy and friendly accommodations.

Your Guide
Craig and Lucy were fantastic - they were both calm and efficient, very friendly and a real pleasure to be around. A truly excellent team!

The Bottom Line
Excellent trip with a fantastic team of guides.

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Pre-Trip Service
They were very helpful

Trip Comments
There were too many highlights to mention. I had many wow moments the scenery and beaches were stunning help by the weather. Cycling along a white sandy beach was way beyond any idea I had of the journey.

Accommodation and Food
It was all very good for different reasons

Your Guide
The guides were excellent. I didn’t participate in all the biking but they made sure I got the most from the journey. They were very informative and always laid on a very welcome cup of coffee and lovely spread for lunch locally sourced. I think they put in 110% to make sure we all enjoyed it. Thank you Dave and Tim

The Bottom Line
My first thoughts were it was expensive but I soon realised with all the different modes of travelling and quality of the hotels it was worth every penny. What an amazing place the Outer Hebrides is, it truly is quite remote. (let’s not tell too many people it may get crowded)

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Pre-Trip Service
The booking process was straightforward, the itinerary details thorough. I asked for guidance on things not addressed in the itinerary (e.g. where I might store a bike box during my trip) and didn't find the response useful (essentially, I got no solutions); it seemed like a pretty normal request for a bike trip.

Trip Comments
My guides were the BEST and made the trip the fantastic experience it was. They worked their tails off; were readily adaptable to unanticipated circumstances (e.g. weather, group ability); and were incredibly knowledgeable, courteous, and FUN/FUNNY!

I can personally mountain bike near my home any day; while the riding was awesome, I had more so sought immersion into less-traveled Scotland and local culture/ traditions... my guides, Graham and Amanda, created an experience that WAY exceeded my expectations!

Accommodation and Food
Nothing but positive feedback! LOVED that they places felt locally owned.

Your Guide
See my previous notes. Graham and Amanda were TOP NOTCH! Tenaciously hard workers as well as knowledgeable/skilled... energetic/enthusiastic... fun/funny... professional... patient! I would/will ask for them personally on any future trips, as well as confidently highly recommend them to anyone visiting Scotland.

The Bottom Line
A lifetime experience in one of the most beautiful, peaceful, friendly countries rich in refreshing simplicity, kindness, history, and tradition!

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