Wilderness Scotland Client Privacy Notice
Updated 24th May 2018
This notice applies to all Wilderness Scotland Ltd and Wilderness Ireland Travel Ltd company clients booking onto one of our own or an agent partner holiday, hereafter the company being referred to as Wilderness Scotland / Ireland. This notice forms part of our compliance in respect of the General Data Protection Regulations 2018.
We believe that the responsible use of personal information collected on our websites, by phone, letter, email or in person, is critical to our business objectives and reputation. As part of our ongoing commitment to privacy, we have reviewed and revised our Privacy Notice in line with the General Data Protection Regulations 2018. The extent and type of information we receive from you on our external websites and other channels depends on the information you provide to us through our contact mailboxes and/or through any registration processes on our sites or by other means.
Wilderness Scotland / Ireland will only collect information relevant to the processing of your booking and we will store all data that we obtain from you in a secure manner. We only share and use data where you have agreed for us to do so.
Calls may be recorded for training and quality proposes. Our Privacy Notice together with our Terms and Conditions sets out what information you provide to us and how that may be processed by us.
- What personal information will Wilderness Scotland / Ireland collect?
Some of our websites may invite you to contact us or to provide information about yourself. We use the information you provide to personalise your online experience and to deliver the content most suited to your needs. In addition, “cookies” (i.e. small text files placed on your computer when you first visit the site) are used on some of our websites. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your Internet service provider. Cookies are primarily used to enhance your online experience and are not used to track the navigational habits of identified visitors, unless we obtain your permission to do so. If you visit our sites to read or download information, such as news stories or articles, much of the information we do collect is statistical only (e.g., the domain from which you access the Internet, the date and time you access our site, and the Internet address of the website from which you linked directly to our site) and not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our sites more useful and attractive to you.
We may also collect information provided by you via phone, email, letter or from relevant third party agent partners. This information will be stored in the same secure manner as if it were provided online.
Clients travelling with us on our adventure holidays benefit from guides taking photographs of the group and individuals within it. These are shared via a link to our photo sharing site Smugmug so you have a memento of your trip. The functionality exists for all clients to share their photos at the end of a trip. Wilderness Scotland will only use the guide’s photos for promotional purposes, and will not use the photos clients choose to share with their fellow travellers.
- What personal information will Wilderness Scotland / Ireland use?
We only use your personally identifiable information to respond to your requests, process your booking and to provide you with information about Wilderness Scotland / Ireland services. We may also use it to provide you with more relevant marketing material about Wilderness Scotland / Ireland services, unless you opt out of receiving this information as provided below. We also use personal information for the purposes of providing our services to clients, maintaining client relationships (such as informing our clients and prospective clients of properties and services that may be of interest to them) and for our other related business activities.
- What personal information do Wilderness Scotland / Ireland share?
The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law. We do not share personal information with third parties except as necessary to carry out our business or your request or as required by law or other legal processes, and we never sell your personal information. Furthermore, personal data collected by Wilderness Scotland / Ireland may be transferred to our subsidiaries or affiliated companies where it is necessary to carry out our business or to meet the purpose for which you have submitted the information. Such information that is passed on to third parties to ensure the smooth running of your holiday experience is your full name, phone number, dietary requirements and medical conditions. By submitting data through Wilderness Scotland / Ireland electronically you are providing explicit consent to trans-border transmission of data collected via our websites.
- Gathering of statistics to make your browsing experience better
- Wilderness Scotland / Ireland keeping in touch about all things Wilderness
At the time of booking, you have the option to subscribe, or not, to our newsletter. There is an option to opt out of this subscription at the bottom of every newsletter. To receive our newsletter we only require your name and email address. This data will be retained on a secure database. If you opt out of the subscription it will be deleted.
- Agency and Third party sites
From time to time we may run a competition either via our website, newsletter and/or social media. When you enter a competition we may collect your name, email address and postal address. This will be kept securely and will only be used in conjunction with the competition and deleted afterwards.
- Website security
When you visit our website, your browser checks if the site’s ‘digital’ or ‘public key’ certificate is legitimate. If it’s not, your browser warns you. An encrypted website and web browsers work together to encrypt information you exchange with the site. The key used for the encryption is contained in the site’s security certificate. This protects your login information, credit card numbers, addresses, and other secure data.
- Payment Service Provider
All payments are processed through Sage Pay, our Payment Service Provider, who fully comply with the Payment Card Industry Data Security Standard (PCI DSS). Sage Pay is a fully approved Level 1 payment services provider – the highest level of compliance. Wilderness Scotland does not hold any credit/debit card information or any other financial information provided by you.
- Social Media
- Your rights
You can find out about any information we hold about you by making a ‘right of access’ request under the General Data Protection Regulations. If we hold any information about you we will tell you why we hold it, who it has been/will be disclosed to and provide you with a copy of the information in a portable format. You have the right for the data to be updated or erased, or it’s processing restricted. You will not be subject to automated decision making and if you have any concerns over anyway in which we handle your data then please do get in touch with us.