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      How to Book

      Booking Procedure

      We accept bookings online if you visit a trip page and click on the Book Now button beside the departure date you’d like to travel on. Booking online is straightforward and enables us to confirm your reservation immediately. We also accept bookings by telephone, email, fax and post.

      Please note that online booking is possible for our fixed date small group trips and our self-guided trips. If you would like to book a private or tailor-made trip, then we need to develop the trip with you – please contact us by telephone or complete our tailor-made enquiry form.

      Prior to booking, it is important that you read the relevant Trip Dossier and our Booking Terms and Conditions. This information will ensure that you choose the most appropriate trip. In the case of a tailor-made trip, we recommend that you carefully review the personalised itinerary provided to you. If you have any doubts regarding your suitability for a trip, please contact our office.

      Note: On some private or custom trips our cancellation policy may vary to reflect any non-refundable payments made by Wilderness Scotland to accommodations or other suppliers.

      To book online, simply select the “Book Now” tab from the relevant trip page on our website. You will then be asked to complete the online booking form and proceed to payment. All payments made are completely secure and processed by Protx using 128-bit SSL encrypted technology.

      For online bookings, we accept payment by Maestro, Visa Electron, Visa Debit and Solo debit cards or Visa/Mastercard credit cards. A deposit of 25% is required at the time of booking unless you are booking less than 56 days before departure. In this case, the full payment of the trip price is required.

      If you prefer, you can make a booking over the phone and pay your deposit using your debit or credit card. This will enable us to confirm your place immediately in most cases. If booking by post, we accept all of the above payment methods plus cheque. Bank transfers can be used for balance payments.

      Booking Conditions

      Wilderness Scotland Ltd is inclusive and all our office team, guides and guests should treat each other with respect. We do not tolerate comments or behaviour from the public or within the group that are racist, homophobic, transphobic, ableist, ageist, fatphobic or ‘othering’ and stereotype or generalise groups of people or individuals. We do not tolerate harassment, victimisation, discrimination or bullying.

      Our commitment to you: Your contract is with Wilderness Scotland Ltd (hereinafter also referred to as “WS” or “we” or “us”), of Unit 3, Dalfaber Ind Est, Dalfaber Drive, Aviemore, PH22 1ST, registered in Scotland under Company No. 21101. All holidays you book with us are organised and sold subject to the following conditions:

      1. Booking and Payment Read More

      To confirm your booking you are required to pay a non-refundable deposit of 25% of the trip price. Your balance must be paid by the due date shown on your invoice or in correspondence and failure to do so may result in the cost being increased or ultimately cancellation. Once we receive your deposit, the contract between us will become binding and covers everyone you are booking on behalf of. After this, we will send you an invoice for the balance and advise you of the date for payment of the same. Brochure and website prices are quoted in UK Sterling. Payment will be accepted by:-

      • Maestro, Visa Electron, Visa Debit and Solo debit cards or Visa/Mastercard/American Express credit cards.
      • Bank Transfer (details available from our office).
      2. Cancellation of Booking Read More

      Any cancellation must be notified in writing by the person who made the booking. Your deposit is nonrefundable from the time of booking. If you cancel your holiday:

      1. More than 56 days prior to the start of your holiday, you will only be charged your deposit
      2. Between 56 and 31 days, you will be charged 50% of the holiday cost
      3. 30 days or less before the start of your holiday, or on or after the commencement of the holiday, you must pay the full holiday price.

      We appreciate that wholly unforeseen events may result in cancellation. We therefore strongly advise you to take out travel insurance (see Point 8 below) to protect yourself from losing money if you have to cancel. You will be advised of the exact amount of any cancellation charge prior to the cancellation being finalised.

      Note: On some private or custom trips our cancellation policy may vary to reflect any non-refundable payments made by Wilderness Scotland to accommodations or other suppliers.

      3. Changes or Cancellation by Us Read More

      Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our brochure or website. We also reserve the right to cancel the holiday. For example, if the minimum number of clients required for a trip is not fulfilled, we may have to cancel your holiday.

      It is unlikely we will have to make any changes to your holiday and any changes are usually insignificant. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your holiday begins.When a significant change occurs you will have the choice, within a reasonable period specified by us, of either accepting the change of arrangements, purchasing another available holiday from us or cancelling your holiday. In the event of cancellation, we will refund all payments made directly to us in respect of the holiday cost. We will not refund any personal expenses you may have incurred as a result of your booking such as flight payments, travel insurance, equipment purchases, visas etc.

      Where we are prevented from providing your holiday because of unavoidable and extraordinary circumstances occurring at the location of the itinerary or in the immediate vicinity which significantly affects performance of the trip sold to you, we will offer you the choice of postponing your travel or changing to an agreed alternative. If you change to an agreed alternative of a lower price, we will refund the difference in price to you. If neither of the options presented is acceptable you may cancel your trip and we will refund all payments made directly to us in respect of the holiday cost. We will not refund any personal expenses you may have incurred as a result of your booking such as flight payments, travel insurance, equipment purchases, visas etc.

      4. Changes or Cancellation by You Read More

      If you, after booking onto a fixed date small group trip and paying a deposit and/or full payment, would like to change onto an alternative departure or itinerary, this may be possible in certain circumstances but cannot be guaranteed. Where it is possible to move your holiday, the new departure must start within 12 months of the date when the change was requested by you. For example, if you contact us on 1 May to request a date change, you must move to a trip which starts before 1 May the following year.

      Where it is possible to change to a different departure, an administration fee of £100 per person is charged at the time of the requested change. In addition, you will also be charged for any non-refundable/non-transferable payments that Wilderness Scotland has made. You may only change to an alternative departure or itinerary once – a second request to change will be treated as a cancellation of your original booking and our cancellation terms would apply to the deposit payment. If the trip originally booked starts within 8 weeks of the request to change trips being made, any such change may be treated as a cancellation by you, in which case the cancellation conditions in section 2 will apply.

      Due to the specialist nature of private travel, if you have booked a private trip (either a fixed itinerary from our website or a fully customised trip), any request to change travel dates will be treated as a cancellation of that trip and therefore our regular cancellation terms will apply. If you then book a new trip with us (whether or not it is a private trip), travelling within 12 months of the date of the original cancellation, as a gesture of goodwill, we will apply a credit to the value of 10% of the original trip cost. Please note that credit can not be used against any Colin Prior photography trip, our Sailing Journeys or the Rewilding Retreat.

      You have the right to cancel your holiday before departure in the event of unavoidable and extraordinary circumstances occurring at the location of the itinerary or in the immediate vicinity which significantly affects performance of the trip sold to you. In these circumstances, we shall provide you with a refund of the payments made, less any non-refundable charges imposed by our suppliers but we will not pay you any additional compensation.

       

      5. Information Provided Read More

      Any information provided by Wilderness Scotland on such matters as climate, travel, clothing, special equipment etc. is given in good faith but without responsibility on the part of Wilderness Scotland.

      6. Adventure Travel and Client Responsibility Read More

      6a) It is a fundamental booking condition that you accept the hazards involved in this sort of trip and you accept that in visiting remote and mountainous regions there is an element of on-tour flexibility. The itinerary stated in the trip dossier is indicative only and not a guarantee that a particular route will be followed or place reached. You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise. You must have a level of fitness commensurate with your chosen trip and you are responsible for bringing the appropriate equipment, details of which will be sent to you at the time of booking.

      If in the opinion of the Wilderness Scotland Guide or Staff, your health, conduct, behaviour, fitness or equipment may compromise the safety of a trip, or if it could negatively impact the experience of other clients on the trip, we reserve the right to cancel or terminate your holiday. 

      The full description of condition 6a equally applies following an on-trip accident or injury, even if you are cleared to continue with physical activity by a medical professional. In these circumstances, you will not be entitled to a refund nor compensation.

      6b) All minors travelling with Wilderness Scotland Ltd must do so with an adult parent or guardian who is responsible for their well being and behaviour throughout their holiday. Minors must not be left alone in the company of any other adult, in particular, their guide, at any time, the only exception being in emergency situations. All parents/guardians booking with Wilderness Scotland Ltd should consider this carefully before committing to an adventure holiday with minors in their care.

      7. Accommodation Provision Read More

      Accommodation is usually in twin or double rooms unless stated otherwise and we request that clients who book individually share a twin room. Where a single room is requested, we will try to accommodate this but a single supplement will often apply – please check at the time of booking. When making a booking you accept that this additional supplement may apply and, where appropriate, you will be advised and invoiced for the relevant amount. On some itineraries please note that no single accommodation is available.

      8. Personal Travel Insurance Read More

      We strenuously recommend that you take out a travel insurance policy as soon as you have booked your trip with us.

      A travel insurance policy protects you and your holiday arrangements from the unexpected before and during your trip. It is your responsibility to make sure you have adequate cover and we are not able to offer advice on insurance. However, we recommend your policy should include cover for emergency medical costs, cancellation or curtailment of your trip, personal belongings/baggage and personal liability:

      • In the event of emergency rescue and medical care and/or repatriation from a trip due to injury or medical emergency, any evacuation and medical costs will be borne by the client.
      • If you need to cancel your trip with us then you may lose some or all of the money you have paid (see section 2).
      • All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment.

      Some options for Travel Insurance Providers include:

      However, we recommend you do your own research to find the best provider for you.

      9. Medical Conditions & Dietary Requirements Read More

      If you are affected by an illness or medical condition which may affect your or other people’s enjoyment of the holiday, you must advise this at the time of booking or in advance of travel (if you did not have the illness or condition at the time of booking). Similarly, you must advise us of dietary requirements at the time of booking. Failure to disclose a medical condition that could affect you during the trip could place you at risk.

      10. Independent Travel Arrangements Read More

      We will not be responsible or liable for your actions or your safety for any independent travel you undertake before, during (if you choose to leave) or after the holiday. All air transport booked independently by you is undertaken entirely at your own risk.

      11. Complaints Procedure Read More

      If you have a complaint about the holiday you should make it known to your guide/leader at the earliest opportunity. If you are on a trip without a guide, or if you do not feel that your guide has dealt with your complaint in a satisfactory manner, we encourage you to contact our office as soon as possible so that we can help find an agreeable solution during your trip.

      Any outstanding complaint not resolved during your trip should be notified to us in writing within 28 days of the scheduled date of return. If we are unable to mutually resolve your complaint, we are members of the Association of Independent Tour Operators (“AITO”) and as such you have the option of engaging the AITO Independent Dispute Settlement Service (details available on request).

      12. Our Liability & Compensation Read More

      Wilderness Scotland will accept liability for the negligence of its employees causing direct physical injury to passengers only to the extent that it is obliged under Scottish law. We cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, Government or customs or police intervention or other such happenings amounting to force majeure. Wilderness Scotland and its employees are covered by world-wide public liability insurance up to a maximum of £5,000,000 in any one event. By booking with us you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.

      You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or any of our partners, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another person on your booking; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

      Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

      13. Your Financial Protection Read More

      Your financial security is guaranteed. Wilderness Scotland Ltd is a licensed and bonded tour operator with the Association of British Travel Agents (ABTA) No.5844. Your financial protection is covered by our bond with ABTA. In the unlikely event of financial failure before departure, the appropriate bond will be applied to the refund of your trip payments. If the trip is underway, the bond will be applied to complete the trip.

      14. Variation of Booking Conditions Read More

      The booking conditions may only be waived by a Director of Wilderness Scotland in writing. When you book with us you agree to accept all these booking conditions, and when we accept your booking we agree to carry out our obligations to you as defined in holiday information provided to you. If you pay a deposit on behalf of other people, they also become bound to these conditions at the time of payment. Both sides of this agreement are made subject to, and must be interpreted and enforced according to Scottish Law in a Scottish Court.

      15. Your Privacy Read More

      We take our responsibility for your right to privacy seriously. The way we process your data respects this and we would like to point you to our Privacy Notice for further details.

      Wilderness Scotland Ltd 

      Our holidays reviewed
      in your own words

      Fantastic "bucket-list" adventure that exceeded experience and value expectations. Journeys at the edge of the world with such seasoned guides brought out every nook and cranny of enjoyment possible

      Jerry Hobbs
      Road Cycling - Outer Hebrides
      Reviewed on 11/09/2018

      Rated 4.87 out of 5 based on 4,399 reviews

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