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      Coronavirus - COVID-19

      We are proactively working to contact all clients travelling with Wilderness Scotland up to July 25th. We are offering and recommend postponement of your tour to a date of your choice up until April 30th 2022.

      Wilderness Scotland is bonded with ABTA and therefore as a client, you have 100% financial security.

       

      100% Financial Security

      The Latest Advice

      We recognise that you are likely to have questions regarding the impact of Coronavirus / COVID-19 with regards to existing and future bookings with us. So that you can make the right travel decisions for you, we are providing factual, balanced and pragmatic information with links to primary, trusted sources.

      We are working to contact all clients travelling with Wilderness Scotland up to July 25th. We are offering and recommend postponement of your tour up until April 30th 2022.

      It’s hard to avoid the news regarding Coronavirus / COVID-19 at the moment and first and foremost we would like to reassure you that our clients, our team of dedicated experts, and our suppliers’ health and safety are of the highest importance to us.

      We recognise that each person will be feeling a range of emotions with regards to Coronavirus / COVID-19, the steps put in place by world governments and how it might affect travel plans to Scotland this year. We take that responsibility to our clients, team and society to comply and protect as best we can. When travel restrictions are lifted and for travel in the future, it is for you to decide and feel comfortable and supported in your decision. As members of AITO and ABTA we are privy to updates and information as it is published, so please use this page as a means of balance and perspective.

      Wilderness Scotland's Assurance

      • Like everyone, we are constantly monitoring the situation regarding Coronavirus (COVID-19) and our dedicated team is in constant contact to ensure that our client care meets your expectations as ever.
      • In the dropdown sections below this message, we cover your travel options should your travel with us be imminent i.e. within the next 3 weeks. We would also like to speak about your travel arrangements if your departure is within 6 weeks.
      • With widespread travel advisories in place by multiple governments, we recognise that this is a rapidly evolving situation and are actively contacting our clients that are travelling imminently to arrange postponement. Out with that period, we will communicate with clients depending on the government travel advice at that time.
      • As we always do, we strongly encourage you to take out travel insurance that will provide adequate cover in case your plans change for any reason.
      • Once you have booked a trip with Wilderness Scotland, our terms and conditions apply for any cancellation or postponement of your trip. You can view our booking conditions here:
      • If any restrictions were put in place by Government, and your travel is imminent, then the impact of this is likely to be covered by your travel insurance policy, however, you should check this with your provider. Insurance does not usually cover “disinclination to travel” where Government does not advise against travel. You may be able to pay a premium for cancellation for any reason but you must speak to your insurance company about this. It is your responsibility to make sure your travel insurance provides adequate cover.
      • For detailed FAQ please visit this World Health Organisation page.

      FAQs

      Current Situation in the UK Read More

      The Scottish Government has indicated that tourism businesses, including hotels, restaurants and pubs are set to reopen from the 15th July. 

      We recommend you visit the UK Government website as well as the Scottish Government site where they are updating the situation daily.

      ABTA, of which we are members and provide our customers with 100% financial security; provide a broad set of Q & A that is useful.

      You can also visit the US Centres for Disease Control and Prevention website for a risk assessment by each country. Simply click the link, scroll down and click on the country you want to visit.

      Finally we recommend reading the WHO situation reports, which are updated daily and provide an ‘in numbers’ view of the virus.

       

      Travel Advisories Read More

      Travel advice for travellers from common locations.

      United States   |   Canada   |   Australia

      We recommend you check your own government advice with regards travel to the UK and Scotland.

       

      Your Current Travel Options With Wilderness Scotland Read More

      We want to be clear and transparent, so that you know exactly where you stand if you have booked a holiday with us.

      If your trip departs within 6 weeks then we would like to chat over the options with you.

      Based upon the current position locally and relevant advice from UK and other governments, you currently have two options available:

      1. Postpone Your Trip (identical trip different date)If this option is best for you then speak to your Adventure Consultant and we will postpone your departure date to travel at a later date. This may result in additional charges depending on the new arrangements we agree with you and any irrecoverable costs we’ve already incurred. If you haven’t already paid your balance then we will require you to do this in order for us to make these new arrangements. In order to give you ultimate flexibility we’re offering travellers the option to change their departure dates to any future date as many times as necessary, while government travel restrictions remain in place. This includes moving back to your original departure date if conditions allow it to run.To further help your decision making, we will waive the standard £100 administration charge. Deposits remain non-refundable. For trips that we have agreed to postpone, we treat this as agreeing a new contract with Wilderness Scotland and the terms and conditions apply from the date at which the postponement is agreed.
      2. Change Itinerary (different trip in Scotland or with sister company Wilderness Ireland)

        Speak to your Adventure Consultant to see what the options are to change itinerary within Scotland, or to travel with our sister company Wilderness Ireland. This may result in additional charges depending on the new arrangements we agree with you. Equally, it may result in refund for part of your trip. If you haven’t already paid your balance then we will require you to do this in order for us to make these new arrangements. Again, to help your decision making, we will waive the standard £100 administration charge. Deposits remain non-refundable.

      If your trip departs within the next 6 weeks, then let us help you decide which option is best for you. To do this call your travel consultant on UK 01479 420 020 or US/CDA +1 866  740 3890

      Staying Healthy While Travelling Read More

      Frequent and thorough handwashing with soap for at least 20 seconds is a key method of avoiding contracting and spreading any germs while travelling and is seen as particularly important to avoid Coronavirus / COVID-19. If handwashing and soap are not available then hand sanitizer is recommended.

      Avoid touching your eyes, mouth and nose unless your hands are clean.

      Avoid close contact with people that look or feel unwell, their personal items and any surfaces they may have touched. Maintaining a distance of over 1m is recommended by the World Health Organisation.

      If you are on any medication, then pack additional supplies should your return home be postponed.

      The World Health Organisation understand that the virus is spread via droplets and those droplets landing on surfaces. It is not airborne and therefore cannot be transmitted through being on the same airplane.

      We recommend visiting this World Health Organisation page on protective measures you can take to minimise the risk to yourself and others.

       

      Steps We're Taking to Protect Travellers on Our Tours Read More

      Our client’s health and safety is of the utmost importance to us and with that in mind you will see below the steps that we are taking to protect you and mitigate the risk of contracting & spreading Coronavirus / COVID-19 while you are travelling on our tours.

      • Each van will be thoroughly sanitised at start and end of the trip. 
      • Your van will be provided with hand sanitiser and tissues. 
      • We will dispose of any rubbish bag with tissues at the end of every day. 
      • We use the sanitizing spray to wipe down van surfaces daily.

      DO:

      • Notify your guide if you are feeling unwell at the earliest opportunity.
      • Meet and greet your guide and other participants with the namaste gesture.
      • Avoid unnecessary personal contact (hugs, kisses, high-fives etc.) and passing around of objects. 
      • Please make the effort not to touch your face and follow the personal hygiene recommendations.
      • Wash your hands properly and often.
      • Cover your mouth and nose with a tissue or your sleeve when you cough and sneeze.
      • Put used tissues into a bin and wash your hands.
      • Clean and disinfect frequently touched objects and surfaces.
      • Avoid close contact with people who are not well.
      • Stay at home if you are sick to help stop the spread of whatever infection you may have.

      DON’T:

      • Do not touch your eyes, nose or mouth if your hands are not clean.
      • Do not share objects that touch your mouth – for example, bottles.
      • Do not pass your phone or camera to others.

      Above all we want to be as respectful of each of our client’s feelings and concerns surrounding Coronavirus / COVID-19 and we would request that if you are travelling with us, that you make your feelings known in an understanding and respectful way to your guide, so that they, in turn, can make any necessary adjustments and relay information as appropriate to the group.

      Insurance Read More

      As always it is important that you have adequate travel insurance which covers your specific needs, including any known medical conditions or activities you plan to do.

      It is also worth checking the detail of the policy around travel disruption including delays or cancellations as policies do vary.

      The Association of British Insurers has a Q & A that is more relevant for travellers from the UK but raises useful questions to put to your own insurer.

      What to do if you Feel Unwell While Travelling in Scotland Read More

      The symptoms of Coronavirus / COVID-19 are:

      • A dry cough
      • A raised temperature (over 37.3 C)
      • Shortness of breath

      This does not necessarily mean that you have the virus but UK government and UK National Health Service advice is that you call 111 if you suspect you have symptoms. This is applicable for visitors to Scotland, England, Northern Ireland and Wales.

      It is requested that you do not visit a doctor’s surgery, hospital or pharmacy.

      For more information we recommend you visit the following pages:

       

       

      How You Can Help Us

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      If you are booked to travel with us, please read this letter from our founder.

      Letter to Travellers

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