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    Our holidays reviewed in your own words...

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    Every client receives a feedback survey when they return from their guided, self guided or tailor made holiday with us. Once completed the review is published on our website just as soon as our database updates. The little touches and details are important to us and where issues are raised we make positive changes to our trips to improve your experience.

    That’s why we read each of our client’s reviews and although we don’t respond to all of them, if it’s glowing feedback then we get the satisfaction of helping to make your holidays truly memorable.

    TP

    Tracey Prevost

    Scotland: Self-Drive and Hiking in the Highlands

    Age: 50 - 60
    Country: Canada
    Trip Date: 15/10/2018
    Trips Taken: 1

    The Bottom Line

    AB

    Adam Brash

    Scotland: Self-Drive and Hiking in the Highlands

    Age: 40 - 50
    Country: Canada
    Trip Date: 15/10/2018
    Trips Taken: 2

    The Bottom Line

    The Bottom Line

    Gotta see Scotland.

    SB

    Shannon Brash

    Scotland: Self-Drive and Hiking in the Highlands

    Age: 40 - 50
    Country: Canada
    Trip Date: 15/10/2018
    Trips Taken: 2

    The Bottom Line

    The Bottom Line

    The trip was amazing. The communication with the office staff was a little confusing and the shared accommodation at the Glencoe House was disappointing, especially when we got there and saw that there was in fact another available room that was not booked. But, Ken, our guide made up for any short comings and was simply fantastic. He made sure that all of our needs were met. He made the trip what it was and is truly an amazing ambassador for Scotland. We loved the scenery and loved every minute of our hiking and exploring in your beautiful country. Thank you Wilderness Scotland. TEAM WILDERNESS RESPONSE: Thanks for your comments. I feel your feedback about communication is completely fair in this case. Unfortunately circumstances conspired to cause this such as your itinerary needing to change, a miscommunication about which new itinerary you wanted and then your adventure consultant being on annual leave. We have improved our internal procedures to prevent that confusion occurring again. I am glad however that you enjoyed your time with Ken so much. I always knew you would. We were aware of your desire for a second room at Glencoe House and we were checking availability there right up to the day you arrived so I'm surprised to hear there was another suite available. Possibly they had a last minute cancellation or no show. We will follow this up with them.

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