UK: +44 (0)1479 420 020
US: 1-866-740-3890
National Geographic - Best Adventure Travel Companies
BLACK FRIDAY - FREE Jacket worth £220 with every booking. - ENDS 30th Nov »

Client Reviews

Rated 4.92 out of 5 based on 243 reviews of Road Cycling

5 star 226

4 star 14

3 star 3

2 star 0

1 star 0

 Client Kudos

Every client receives a feedback survey when they return from their guided, self guided or tailor made holiday with us.

Once completed the review is published on our website just as soon as our database updates. The little touches and details are important to us and where issues are raised we make positive changes to our trips to improve your experience.

That’s why we read each of our client’s reviews and although we don’t respond to all of them, if it’s glowing feedback then we get the satisfaction of helping to make your holidays truly memorable.

Independent Wilderness Scotland Reviews

If you would like to read independent reviews of our holidays then you can do just that over on the AITO website (Association of Independent Tour Operators).

Road Cycling - The Mountain Passes

by Rosanna Choi 27/08/2018

4Pre-Trip Service

4Trip Comments

4Accommodation and Food

5Your Guide

4The Bottom Line

Pre-Trip Service
Reminders were sent at right timings and my last-minute questions were replied responsively.
Trip Comments
The itinerary is well planned and clearly explained in advance (supplemented by Garmin meters) with due care and support by experienced, friendly and knowledgeable guides. Most accommodations and restaurants are good choices. It is only weather that is sometimes not predictable.
Accommodation and Food
Accommodations are generally good especially for the first 2 evenings.
Your Guide
Both David and Wally are experienced, friendly and knowledgeable. With their due care, practical tips and encouragement, I managed to have break-throughs in finishing most of the though routes. My sincere thanks to both of them.
The Bottom Line
I’ve made the right choice to take on this enjoyable and adventurous trip with Wilderness Scotland. The very capable guides and fellow guest have brought me to new heights.
Road Cycling - Outer Hebrides

by Jon Owen 13/08/2018

4Pre-Trip Service

5Trip Comments

4Accommodation and Food

5Your Guide

4The Bottom Line

Pre-Trip Service
I changed the trip i originally booked to one three weeks later, this change was approx 9 months before the trip departed, but i still was given a £50 charge which i thought was a bit excessive considering the length of time before departure
Trip Comments
Accommodation and Food
Your Guide
The Bottom Line
Road Cycling - The Five Countries

by Kenneth Weiner 26/09/2017

5Pre-Trip Service

4Trip Comments

5Accommodation and Food

5Your Guide

4The Bottom Line

Pre-Trip Service
Someone picked up the phone when I called. Someone returned my call if I left a message. Someone responded to my email when I emailed.
Trip Comments
There is absolutely NOTHING you could have done to make the trip excellent except for improving the weather and letting me hand pick my fellow riders.
Accommodation and Food
Let's face it. This is the UK, not France or Italy. No one goes to the UK for the food.
Your Guide
The guides were the BEST! They absolutely made the trip. They were very perceptive, organized and upbeat.
The Bottom Line
Excellent guides. Plus, I was impressed with how supportive Wilderness Scotland was when the guides needed additional help in the form of a third guide (Craig)
Road Cycling - Outer Hebrides

by James Harris 11/09/2017

4Pre-Trip Service

5Trip Comments

4Accommodation and Food

5Your Guide

4The Bottom Line

Pre-Trip Service
The bike booking service seemed a little muddled with both online & offline requests that didn't seem to align
Trip Comments
Our guides were superb & the scenery of Barra, N.Uist & S.Harris was breathtaking
Accommodation and Food
Food overall was good, with a range of excellent to acceptable
Accommodation was equally varied. Noise pollution at the Pollachar Inn being a particular concern
Your Guide
Both Simon & Will were excellent. They provided enthusiasm, clarity & humour where needed whilst managing adversity in a truly professional manner
The Bottom Line
Road Cycling - Outer Hebrides

by Caitriona Conway 18/08/2017

4Pre-Trip Service

5Trip Comments

4Accommodation and Food

5Your Guide

4The Bottom Line

Pre-Trip Service
Trip Comments
Accommodation and Food
Your Guide
Simon and David couldn't do enough for us.
The Bottom Line
Road Cycling - The Five Countries

by Philippe Zirnheld 29/05/2017

4Pre-Trip Service

4Trip Comments

3Accommodation and Food

5Your Guide

4The Bottom Line

Pre-Trip Service
Trip Comments
nice quiet roads
Accommodation and Food
accomodations were sometimes borderline to the price we have paid for the trip
Your Guide
The Bottom Line
start and return place should be the same town
Road Cycling - Coast to Coast

by Eric Rayson 16/06/2016

4Pre-Trip Service

5Trip Comments

5Accommodation and Food

5Your Guide

4The Bottom Line

Pre-Trip Service
As I submitted dimensions of my own bike along with my height etc ( After registration) I was very disappointed with the bike which you provided for my use.

After two days another bike was brought in from Aviemore, which was more suitable for my size, made more so by also changing to a shorter stem, and finally getting my knee over the pedal for a more fluid pedal stroke. ( and a better fore aft position) I doubt if I would have able to complete the ride on your original bike.

I would suggest a few more items for your bike trailer box, tape measure for one and or a yardstick, plus a selection of stems, and few more sets of allen keys.

Wilderness Scotland Response:
Thankfully we were able to swap bikes around for you and allow you to hopefully enjoy the rest of your riding. The difficulty that we found on this occasion was that given the requirements we re sent through we sized you up to be a 52, when in actual fact you would've been more suited to a 49. As a gesture for us getting this wrong, we refunded you for your bike hire for the week. Thanks again for taking the time to fill in the survey and provide us with the feedback, it is very much valued and helps us to improve for the next group of clients
Trip Comments
I thought the route selection, small roads etc was excellent plus the countryside and the wildness of certain places. Loved the hedge rows, broad leaf trees. & present history, flora, bird live ext, which both Tim and Alisdair brought to life.
Accommodation and Food
Good variety of accommodation and food, excellent lunches.
Your Guide
Very good enjoyed them both and they worked very well together, despite their different back grounds, they were a good balance of humour and seriousness.
The Bottom Line
This is difficult for me as apart from the disappointment with the bike I would give you an excellent vote, but as the bike is such a very important part of the trip I have to dock you.
Road Cycling - Coast to Coast

by Gerry Morrison 13/06/2016

5Pre-Trip Service

5Trip Comments

4Accommodation and Food

4Your Guide

4The Bottom Line

Pre-Trip Service
Trip Comments
Accommodation and Food
Your Guide
The Bottom Line
Road Cycling - The Grand Tour

by Immanuel Douglass 18/08/2015

5Pre-Trip Service

4Trip Comments

4Accommodation and Food

5Your Guide

4The Bottom Line

Pre-Trip Service
Trip Comments
Accommodation and Food
The last hotel in Abordour was not very good.
Your Guide
Will and Simon are amazing!
Both are very fun, professional and knowledgable.
The Bottom Line
Road Cycling - The Grand Tour

by Leigh Kearney 25/05/2015

4Pre-Trip Service

3Trip Comments

4Accommodation and Food

0Your Guide

4The Bottom Line

Pre-Trip Service
Appreciated email correspondence with Debra Redpath. She answered our questions within a day or two.
Trip Comments
By travel experience, I assume you mean the interaction with villages and castles and whiskey distillery? If yes, then I would say what we saw was very good! My lower average grade is due to the fact that Scotland is remarkable and beautiful and has a rich history. I would have liked a bit more time to explore the small villages and culture and nuances of the actual places we visited. The trip was very very focused on the actual cycling, less balance on the "travel experience" in my opinion.

TEAM WILDERNESS RESPONSE:
Thanks for your comments on the cultural aspects of this tour. We have designed this trip to be a blue grade, which does mean some slightly longer days in the saddle and riding, with plenty of stops and visits along the way. We are currently designing a green graded trip for 2016, which will have less cycling and more time for the cultural interactions...watch this space for more details!
Accommodation and Food
People were wonderful. I believe there is an opportunity to add a few links to the website to get into the history and landscape and art/culture etc. before arriving. I don't think that would be too difficult? Maybe it doesn't exist, but then maybe WS could supply that with their own local knowledge?

The dinners were not as good as they should be. the last pub was the best food on the trip. The hotel in Dundee? better to find an Inn or a B&B. It disrupted the flow of the week. I suggest staying in a smaller village outside of the industrial feeling city.

Breakfasts were really good. Lunches -- more choices are necessary, especially the first lunch on the first day....that was just not a good start to the trip. I am sure there is either a better choice or you could work with that small retardant and help them help you.

TEAM WILDERNESS RESPONSE:
The original design of this trip was to allow for the experience to visit the V & A Museum in Dundee on the waterfront, where they are currently undergoing a £1 Billion redevelopment. As there has been delays in the building works, this has meant that we haven't been to visit it as yet. We hope that once the works are complete, this will be a major attraction for the city and also our clients.

The lunches are typically a highlight of this trip, with the flexibility to have lunches as picnic stops or if the weather is poor to find a nearby cafe. We do try to pick the restaurants for diner, based on handpicked experiences, so sorry to hear you thought the food wasn't as good as you had hoped.
Your Guide
Good to Very Good. Dave was wonderful. He is a gentle man and extended time and care to the safety and arrangements of the group. He interacted well with all of the members and served the role very well. Ben was on the trip, not truly a guide, however, he made the experience very good because he added a dimension to the trip that was essential. He was an additional rider for slower cyclists and necessary support, he was also a gentle and kind person who had knowledge of the area and he interacted well with every participant. The trip would not have been as good without him.
The Bottom Line
I will remember this trip fondly and have very good memories of the Country. My personal feedback in hopes of keeping WS on the books for decades to come, is to truly think about the goals of the Grand Tour. What is the vision for your client's 7 days? Once decided, then publish it! The cycling and the weather is understated on the webpage. The guides even downplayed it during the week. That is fine, if it is disclosed ahead of time. It was fine for me because I have decades of experience dealing with the less fun aspects of riding.....long days in wet and cold and wind with some steep climbs for a few days in a row. Yes, weather is unpredictable, but the actual difficulty of the ride is not well represented on the webpage OR the night before the ride and the morning of or the during the breaks. Scottish slang is one thing, and very enjoyable and interesting! However, when a cyclist really wants to know what lies ahead, hours, and energy expenditure, tell them!
The Grand Tour is heavily skewed toward the cycling, less focused on the travel experience as you say. I believe you will get more clients if you have more travel and fewer hours in the saddle. Or, if you really LIKE the hours in the saddle, tell your potential clients! Pick a side and market that. As a real cyclist, I came unprepared because I believed what you said in the material. I worked much much harder than I wanted to work --- on my vacation! I hope that makes sense. I wish I could see more small villages and coffee shops and small local pubs and castles and other interesting Scottish sites. I would consider coming back again and planting myself in a village and doing day trips on a bike from one location just so that I could experience the culture and the country from that angle.
So, all I am saying is, get clear about the purpose of the Grand Tour and then market it accurately. That's all. Then, if you choose more serious cycling, have better sag support along the way with water and energy drinks and small snacks to keep us going instead of larger lunches that are hard to digest when climbing hard.
One more comment. The bikes were not as good as I expected, even for brand new bikes. It seemed to me that they were all basically the same size and same set up. you have the skill and the ability to customize the fit much better. If you are spending 5-6 hours in the saddle for 7 days, the comfort and fit becomes very important. One easier gear would be helpful, a range of stem lengths and a choice of saddles could add some comfort.
I rank this trip as fairly expensive for what we got in terms of food and support.

TEAM WILDERNESS RESPONSE:
That is fantastic that you go away with great memories for this trip and we appreciate your comments on how we might better market this trip. With our Trip Grading videos, we have provided clients the opportunity to pick the trips based on their fitness, ability and how much riding they want to do on the trip. As the Grand tour is a Blue Graded trip, this inevitably means that the days are slightly longer, as stated on both the website and in the guiding dossier.

This trip wasn’t blessed with the good weather we all like to ride in and some tough head winds, which made the cycling harder. Typically on this trip we have the wind behind us (that is the prevailing wind direction), which certainly helps with the amount of energy we have to use up.

Thanks for the comments on the bikes and set up, we will address this and allow for a better fitting for each clients at the start of the trips.
Next Page